HOUSEMARK / YOUR ACCOUNT

HOUSEMARK Support

Get help

Use the Support screen in the app for a support request, account appeal or reviewed genealogy-import request. For account access, accessibility, billing questions, historical corrections or privacy requests, email [email protected].

Include the information needed to investigate

Describe what happened, your app version and device platform, the approximate time and the relevant House or public content link. Never send a password, sign-in token or payment-card details. For private evidence, use the in-app reviewed upload route or an approved secure channel supplied by support.

Content and account safety

Report a post or reply from its Report action; block its author if needed. Moderation and family-claim appeals are reviewed in their permitted scope. Support does not establish kinship solely from a surname and does not verify a professional identity solely from a public registry match.

Purchases and deletion

Apple and Google handle native purchase/refund requests. Include the store transaction reference when asking about an activated sponsorship. Follow the account-deletion page if you wish to remove your account.